FAQ – Frequently Asked Questions

Is Madame Charles jewelry made of stainless steel?

Yes. Our jewelry is made of stainless steel, a material known for its strength, durability, and everyday comfort. We use 304, 304L, 316, or 316L stainless steel.

Does the jewelry contain nickel?

Our jewelry complies with current European regulations, particularly the REACH standard, which strictly controls the use of nickel in products that come into contact with the skin.

Is it suitable for sensitive skin?

Stainless steel is generally well tolerated by the vast majority of skin types, including sensitive skin. However, since every skin is unique, reactions are still possible in rare cases.

Does the jewelry tarnish over time?

No, stainless steel does not tarnish. It maintains its shine for a long time, even with regular wear.

Can I shower with my jewelry?

Stainless steel is water-resistant. However, to preserve the shine of the gilding, we advise you to avoid repeated contact with water, perfume, or chemical products.

How do I care for my jewelry?

A simple soft cloth is enough to restore their shine. It is recommended to store them away from moisture when not worn.

What are the delivery times?

Orders are carefully prepared and then shipped quickly. Exact delivery times are indicated during the order process and in the confirmation email.

Can I return jewelry?

Yes, you have a right of withdrawal in accordance with current legislation. Return procedures are detailed in our returns policy.

How do I contact customer service?

Our customer service is available via the Contact page on the website. We are committed to responding to you as quickly as possible.